cwd88 Privacy Policy

cwd88 ("we", "us", "our") operates the online sports betting and gaming platform accessible at cwd88.vip (the "Platform"). In the course of providing our services to players and visitors — including account registration, payment processing, identity verification, customer support, and personalised gaming features — we collect, process, and store certain personal data relating to the individuals who use our Platform.

This Privacy Policy is intended to give you a clear and complete account of our data practices. It sets out what personal data we collect, why we collect it, how we use it, who we share it with, how long we keep it, and what rights you have in relation to it. This Policy should be read alongside our Terms & Conditions, which govern your use of the Platform generally.

cwd88 primarily serves English-preference players located in Indonesia. Where this Policy references applicable regulatory requirements, it does so in the context of cwd88's obligations as an internationally licensed gaming operator with a primary user base in Indonesia. Players in Indonesia are advised that Indonesian data protection principles — including those reflected in Government Regulation No. 71 of 2019 on Electronic Systems and Transactions — inform the standards we apply to personal data protection on this Platform, even though cwd88 operates under its international licence.

For the purposes of this Privacy Policy, the following terms have the meanings given below:

cwd88 collects the following categories of personal data from players and platform visitors:

3.1 Account Registration Data. When you create a cwd88 Account, we collect your full legal name, date of birth, email address, and Indonesian mobile phone number. This information is required to establish your Account and to verify your eligibility to use the Platform.

3.2 Identity Verification (KYC) Data. To comply with our international licensing obligations and to prevent fraud, money laundering, and underage gambling, we collect copies of government-issued identity documents (such as your Indonesian KTP or passport) and proof of payment method ownership when you submit a KYC request. KYC data is stored securely and is accessible only to authorised cwd88 compliance personnel.

3.3 Financial Data. When you make a deposit or request a withdrawal, we collect the details necessary to process that transaction — including your bank account number, the name registered to the account, and, for e-wallet transactions, the registered mobile number associated with your OVO, DANA, GoPay, ShopeePay, or LinkAja account. We do not store full card numbers or complete bank credentials on cwd88 servers; payment data is handled through our certified payment processing partners.

3.4 Transaction History. We maintain a record of all deposits, withdrawals, bets placed, games played, and bonus transactions associated with your Account. This data is used for Account management, dispute resolution, and regulatory compliance.

3.5 Technical and Device Data. When you access the cwd88 Platform, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, and the pages or features you access within the Platform. This data is used for platform security, fraud detection, and service improvement.

3.6 Communication Data. If you contact cwd88 support via email or live chat, we retain records of those communications — including the content of messages, dates, and any attachments — for quality assurance, dispute resolution, and regulatory record-keeping purposes.

3.7 Responsible Gaming Data. Where you activate a responsible gaming tool — such as a deposit limit, cooling-off period, or self-exclusion — we record that instruction and the date it was applied. This data is used to enforce your chosen responsible gaming measures and to monitor compliance with our responsible gaming obligations.

cwd88 collects personal data through the following means:

• Directly from you — when you register an Account, complete KYC verification, make a deposit or withdrawal request, contact support, accept a promotion, or use any interactive feature of the Platform;
• Automatically — through cookies, server logs, and similar technologies when you access the cwd88 Platform from any device or browser (see Section 8 for details of our cookie practices);
• From third-party service providers — including KYC and identity verification partners, payment processing intermediaries, and fraud detection services, who may share data with cwd88 as part of the services they provide to us;
• From publicly available sources — where permitted under applicable law, cwd88 may collect or verify personal data from publicly available databases for the purposes of fraud prevention and identity verification.

cwd88 uses the personal data we collect for the following purposes:

cwd88 processes personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to perform our contract with you — including Account management, payment processing, and customer support — is carried out on the basis that it is required to deliver the services you have agreed to receive.
• Legal obligation: Processing required to comply with applicable international regulatory requirements — including KYC verification, anti-money-laundering obligations, and responsible gaming record-keeping — is carried out on the basis of legal obligation.
• Legitimate interests: Processing for fraud prevention, platform security, and the improvement of cwd88 services is carried out on the basis of cwd88's legitimate interest in operating a secure, efficient, and high-quality platform, provided that such interests are not overridden by your privacy rights.
• Consent: Processing for promotional communications is carried out on the basis of your explicit consent, which you may withdraw at any time.

7.1 Service Providers. cwd88 shares personal data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processing partners (who facilitate transactions via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, and other supported methods), KYC and identity verification service providers, platform infrastructure and hosting providers, and fraud detection and security monitoring services. All service providers are contractually required to process personal data only for the purposes specified by cwd88 and in accordance with appropriate security standards.

7.2 Game Studio Partners. cwd88's game content is supplied by licensed third-party studios including Evolution Gaming, Pragmatic Play, PG Soft, NetEnt, and Microgaming, among others. These studios may receive limited technical data (such as session tokens or anonymised player identifiers) that is necessary for game functionality. They do not receive your full personal profile or financial details.

7.3 Regulatory and Law Enforcement Bodies. cwd88 may disclose personal data to relevant regulatory authorities, law enforcement bodies, or courts of competent jurisdiction where required to do so by applicable law, court order, or regulatory direction.

7.4 No Sale of Data. cwd88 does not sell, rent, or otherwise transfer your personal data to any third party for marketing, advertising, or commercial profiling purposes. Personal data shared with third parties is limited strictly to what is necessary for the delivery of our services.

7.5 Business Transfers. In the event of a merger, acquisition, or sale of all or part of cwd88's business or assets, personal data held by cwd88 may be transferred to the acquiring entity as part of that transaction. In such circumstances, cwd88 will notify affected Players via their registered email address prior to any transfer of their data.

8.1 What Are Cookies. Cookies are small text files stored on your device by your web browser when you visit a website. cwd88 uses cookies and similar tracking technologies (including session tokens, local storage, and browser fingerprinting signals) to operate the Platform, maintain your login session, remember your preferences, detect fraud, and understand how players interact with the Platform.

8.2 Types of Cookies Used. cwd88 uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during your visit. You cannot opt out of strictly necessary cookies without disabling access to the Platform entirely.
• Functional Cookies: Remember your preferences (such as language and display settings) to improve your experience across visits.
• Analytics Cookies: Collect anonymised data about how players use the Platform — such as which pages are most visited and where users encounter technical issues — to help us improve platform performance and user experience.
• Security Cookies: Support fraud detection and account security functions by identifying unusual access patterns or device changes.

8.3 Managing Cookies. You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a new cookie is set. Note that disabling certain categories of cookies may affect the functionality of the cwd88 Platform, including the ability to maintain your login session.

cwd88 retains personal data for as long as necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by applicable regulatory or legal obligations. The following general retention periods apply:

• Account and registration data: Retained for the duration of your Account and for a period of five (5) years following Account closure, in accordance with standard international gaming regulatory record-keeping requirements.
• KYC documents: Retained for a minimum of five (5) years following the completion of the verification process, or longer if required by applicable anti-money-laundering regulations.
• Transaction history: Retained for five (5) years following each transaction date.
• Customer support communications: Retained for two (2) years following the date of the communication, or longer if the communication relates to an open dispute.
• Technical and device data: Retained for up to twelve (12) months in identifiable form, after which it is aggregated and anonymised.
• Responsible gaming records: Retained for five (5) years following the activation or modification of any responsible gaming measure on a Player's Account.

When personal data is no longer required for the purposes described above and no regulatory retention obligation applies, cwd88 will securely delete or irreversibly anonymise that data.

cwd88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and cwd88 servers;
• Cryptographic hashing of account passwords — cwd88 staff cannot access your password in plain form under any circumstances;
• Role-based access controls that limit access to personal data to cwd88 personnel who require it for their specific function;
• Regular security audits and penetration testing of the cwd88 platform infrastructure;
• Contractual data security requirements imposed on all third-party service providers who handle cwd88 player data;
• Incident response procedures to detect, investigate, and respond to potential personal data breaches in a timely manner.

As a Data Subject, you have the following rights in relation to the personal data that cwd88 holds about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and your registered Account email address.

• Right of Access: You may request a copy of the personal data cwd88 holds about you, along with information about how it is processed.
• Right to Rectification: If any personal data cwd88 holds about you is inaccurate or incomplete, you have the right to request correction. For minor corrections (such as updating a phone number), you may also update your Account profile directly.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. Note that cwd88 may be required to retain certain data for regulatory purposes even following a deletion request.
• Right to Restriction: You may request that cwd88 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or while an objection to processing is being assessed.
• Right to Data Portability: You may request that cwd88 provide your personal data in a structured, commonly used, machine-readable format for transfer to another service provider, where technically feasible.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, though cwd88 may continue such processing where compelling legitimate grounds override your objection.

cwd88 will respond to all Data Rights Requests within a reasonable timeframe, and in any event within 30 days of receipt of a valid request. Where a request cannot be fulfilled in full, cwd88 will explain the reason in writing.

The cwd88 Platform is strictly intended for adults aged 21 years and above. cwd88 does not knowingly collect, process, or store personal data relating to individuals under the age of 21. If cwd88 discovers or is informed that personal data has been collected from a person under the age of 21, that data will be deleted and the associated Account will be permanently closed without delay.

If you are a parent or guardian and believe that a minor in your care has registered on or accessed the cwd88 Platform, please contact us immediately at [email protected]. We will investigate promptly and take appropriate action to remove any associated data and Account.

We encourage parents and guardians in Indonesia to make use of device-level parental controls and internet filtering tools available through their internet service provider or device operating system to prevent underage access to gambling platforms.

The cwd88 Platform may contain links to third-party websites or resources — for example, links to game studio promotional pages or payment provider information pages. These links are provided for informational convenience only. cwd88 does not control third-party websites and is not responsible for the privacy practices, data collection, or content of any external website.

When you follow a link to a third-party website, that website's own privacy policy governs the collection and use of your data. cwd88 encourages you to review the privacy policy of any third-party website you visit. cwd88's Privacy Policy applies solely to data collected directly through the cwd88.vip platform.

cwd88 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable regulatory requirements, or platform functionality. When material changes are made, cwd88 will notify registered Players by email to their registered address and will update the "Last Revised" date displayed at the top of this document.

Your continued use of the cwd88 Platform following the publication of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with any amendment, you should cease using the Platform and may request closure of your Account in accordance with the cwd88 Terms & Conditions.

We recommend reviewing this Privacy Policy periodically to remain informed of how cwd88 handles your personal data. The current version is always available at cwd88.vip/privacy-policy.

For any questions, concerns, or requests relating to this Privacy Policy or the personal data cwd88 holds about you, please contact us using the details below. All data-related inquiries are handled by cwd88's support team, which is available 24 hours a day, 7 days a week.